Refund policy

Return & Refund Policy

Thank you for shopping with VANTAIRE. We want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Returns

VANTAIRE accepts returns within 14 days of delivery.

To be eligible for a return, your item must:

  • Be unworn and unused
  • Be in its original condition
  • Have all original tags and packaging attached
  • Not contain stains, odors, damage, or signs of washing
  • Be accompanied by your order number or proof of purchase

Items that do not meet these requirements may be rejected.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Sale or clearance items marked FINAL SALE
  • Customized or personalized items
  • Items that have been worn, washed, altered, or damaged after delivery
  • Gift cards

3. Exchanges

We currently accept exchanges for size or eligible product issues, subject to availability.

If the requested size or item is unavailable, you may choose an alternative solution offered by VANTAIRE.

Customers are responsible for providing accurate sizing information when ordering.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

If the issue is confirmed to be our error, VANTAIRE will provide a replacement or refund as appropriate.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued. Processing times may vary depending on your financial institution.

Original shipping costs are generally non-refundable, unless the return is due to an error on our part or a defective item.

6. Return Shipping

Customers are responsible for return shipping costs for returns due to:

  • Wrong size
  • Change of mind
  • Ordering the wrong item
  • No longer wanting the product

VANTAIRE will cover return shipping when the return is caused by an error on our part or a confirmed defective item.

We recommend using a trackable shipping service when returning an item. VANTAIRE is not responsible for returns that are lost or damaged while being shipped back to us.

7. Refused or Unclaimed Packages

If a package is refused, abandoned, or returned to us because the customer provided an incorrect or incomplete shipping address, shipping costs may be deducted from any eligible refund.

8. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been processed or shipped, it may no longer be canceled and must follow our return policy.

9. Important Notice for Limited Drops

VANTAIRE may release limited quantities of certain products. Limited-drop, preorder, or special-release items may have different return conditions.

Any special return or refund terms will be clearly stated on the product page before purchase.

10. How to Request a Return

To request a return, contact VANTAIRE through our official customer service contact listed on our website.

Please provide:

Order Number:
Name:
Email:
Reason for Return:
Photos (if applicable):

Do not ship an item back without receiving return instructions from VANTAIRE.

11. Policy Changes

VANTAIRE reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

By placing an order with VANTAIRE, you acknowledge and agree to the terms of this Return & Refund Policy.